About Djamo
We are building the neobank for 210 millions people in Subsaharan Africa.
In November 2020, we launched a mobile application in Côte d'Ivoire with a Visa Card for cash deposit, online and offline payments, peer to peer transfers and transfers to other mobile money wallets. Now, we're enabling thousands of users and growing fast.
Our goal is to build seamless and affordable banking solutions to bring millions of people into financial inclusion, where less than 25% of the population is banked.
We’re backed by world-class investors including Y Combinator, Partech, Kima and Norskeen.
About you
We're looking for an autonomous technical support lead who will be responsible for managing a team of support engineers.
You will ensure that the team of support engineers performs tasks varying from configuring and troubleshooting our product and to helping resolve our customers technical issues.
Your ability to work in complex networking environment will also make you an ideal candidate.
Your day-to-day activities will involved troubleshooting APIs from a myriad of providers including telecom operators, banks, SMS providers.
You will be a great fit if :
- You are independent and can understand a problem and work towards finding a solution.
- You are detailed oriented and will pay particular attention to the end user experience.
- You are focused and get things done.
- You are a great team player.
You will
- Reproduce customer environment and run tests
- Manage level 2 requests efficiently
- Manage a team of support engineers
- Liaise between sales team, customer success team, and customers to properly address customers problems
You have
- At least 2 years of experience delivering technical support.
- A solid understanding of how the Web works in general (HTTP request / response cycle).
- A good knowledge about the AWS ecosystem.
- A good knowledge about REST APIs.
- Strong written and verbal and troubleshooting skills
The benefits
- Great compensation. Our salaries are competitive and are calculated using a transparent formula.
- Any tech setup you need for work.
- Subsidized health insurance for you and your dependents and retirement contributions.
- 30-day vacation per year
Join us to change the lives of hundreds of millions of people.